"HOLZTIGER toys are all handmade. First of all, the contours are stamped out on wooden boards, then the figures are cut out with a saw. A number of different st
"HOLZTIGER toys are all handmade. First of all, the contours are stamped out on wooden boards, then the figures are cut out with a saw. A number of different steps follow to smooth off the rough surfaces and edges.
The wood is then primed and finish sanded, a process which results in a particularly smooth and soft surface. Next, water based stains are applied by hand. After staining, a clear water based layer is applied, also by hand, to each figure to make it resistant to perspiration and saliva. Once the HOLZTIGER logo is burnt in, the final step is a trip to quality control before the wooden figure is released for its journey to the
Orders placed before 11am will usually be despatched the same day. After that time it maybe the next day before an item is despatched.
UK Package and Posting
Our standard service is Royal Mail 1st Class and in most cases your order will arrive the within two days of ordering. The only time this is not the case is with orders placed after 12pm on Friday. Orders placed after this time will be posted the following Monday to Arrive Tuesday.
Basically we get your Items to you as fast as possible. If there is a particular case where toys are needed even faster then please do call the shop and we will do everything we can to fulfil your requirements.
Payment and Security.
This website is powered by Shopify a recognised world leader in eCommerce. All payments are taken care of my them in the most secure environment. Currently this means All major credit cards and Paypal are accepted.
We will never hand any details on to any other party.
We have a 'No quibble' returns policy
Every case for returning items is dealt with on its own merit. Damaged items, or incorrect items will obviously be replaced or refunded depending on requirements.
Unwanted items can also be returned for refund or exchange. In this case though, you will have to pay postage costs to return the item directly to the shop.
'Out of Stock' Items
Our web site is linked directly to our stock control system, so stock levels are 'live'
As with all such fancy systems though, things can go wrong. In such cases we will contact you and explain the shortage or delay.
In every case where an item cannot be supplied immediately, you will be offered either immediate and full refund, another similar item or the item(s) can be sent separately once they are in stock again with free postage.
If you see an item on the web site that says 'Out of Stock' this usually means it will be available again soon. You can enquire about the items availability, and depending on the lead time we may be able to add it to your order.